Overview
I have the list of numbers used by Playbook's LocalPresence feature and I would like to rotate through and then swap the whole list periodically (e.g. every 30 or 90 days) or at least the numbers with the lowest contact rate.
Information
LocalPresence works by iterating randomly a list of predefined numbers, to be shown to the end customer.
The LocalPresence feature does not allow swapping of a specific number out of the bucket to be used with some kind of priority over other numbers within the same list.
- As a workaround, you can deactivate the LocalPresence and add a Custom Caller ID (switching it to a custom number) in cases where you are looking to avoid being marked as Spam or if you are looking to call the customer with a number they can recognize, like a fixed number for example.
Priyanka Bhotika
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