How to Disconnect Your Agent Leg Manually

Overview

At times, you will need to disconnect your agent leg instance through Playbooks, kind of like when you need to restart your computer. This article explains how to do this directly in the phone settings.

Information

To stop the agent leg connection manually, complete the following steps:

1. Open Playbooks.
2. Click the menu button (Playbooks logo).
3. Click Settings.
4. Click Phone.
5. Under Agent Leg Connection, click Disconnect.
   
   

Testing

When you click the Disconnect link, a confirmation banner will appear indicating that the Agent Leg was successfully Disconnected, as shown in the following image:

A review of the full process can be found in the following video: