Overview
You have set up a robot to remove records, but after pulling 2000 records none of them are deleted from Playbooks.
Solution
This issue might be caused by the fact that a single Robot can query up to 2,000 records in a single run time cycle (irrespective of the runtime duration). If there are more than 2,000 records that qualify for the Robot, the remaining records above 2,000 will begin to be actioned only once the current batch of records begin to disqualify. For further details, you can also refer to Introduction to Robots
You need to update the robot to pull the records that are present only in Playbooks. To do so, add a parameter to your robot, depending on the Record Type you wish to remove.
- Navigate to Robots > Edit Robot
- Add a parameter to your existing ones:
- Under Criteria Type, select CRM Field Value. Playbooks will automatically select the Value to match the Record Type. If not, make sure that the CRM Field Value matches the appropriate Record Type, such as Case, Contact, Opportunity, Lead etc:
- In the following field, set the Playbooks Play Name > Not Equals > [Leave the value blank]:
Once this change is implemented, the robot should remove the records.
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