Release Notes
Here is the list of the latest product updates for Playbooks:
- July 9th, 2021
- May 28th, 2021
- May 7th, 2021
- April 2nd, 2021
- March 5th, 2021
- February 5th, 2021
- January 15th, 2021
- December 11th, 2020
- November 6th, 2020
- October 16th, 2020
- September 11th, 2020
- August 7th, 2020
- July 10th, 2020
- June 5th, 2020
- May 1st, 2020
- April 13th, 2020
- February 7th, 2020
- January 10th, 2020
Known Issues
<supportagent>
If a customer reports one of the known issues from the list below and there is no related Jira in the Central Engineering instance, please report it to Engineering by creating a new Jira.
</supportagent>
| Description | Jira ID |
| Automatic emails are not sent out with error "This email couldn't be automatically sent because there is an unidentified field or a placeholder in the body" | |
| Custom top level domains that are longer than 4 characters cannot be added to the Do Not Track list. | |
| When users make calls using WebRTC, the call goes out and the customer answers but there is no audio (silence for both users), then the call drops. | |
| Data for custom record types (e.g., Responses) is not loaded when you enroll records in Playbooks. For example, only a phone number is imported, while a name and email is not registered. None of the contact names are shown. All the names have the "unknown" value in the name field. |
|
| Shared record sometimes being presented to two reps simultaneously | |
| When users are trying to make a call into a phone tree using the dial pad in Playbooks, it will register the number as if it was clicked twice. | |
| Salesforce Playbooks Fields not updating after deleting a Play to which that record belongs to. | |
| Occasionally, tasks (e.g., calls) are not syncing to the CRM - Error 'unknown' in the task sync logs | |
| Users are receiving an "An error occurred loading generic objects" message when opening call paths. No functionality appears to be affected, but the error message appears. | |
| Inbound SMS replies are not syncing to the CRM, and users are not getting notifications for SMS replies in Playbooks. | |
| Unable to save the 'Message/Hold Music' setting with 'None' selected after a custom value had been selected before - the previous value will still be selected. | |
| In any report in Salesforce lightning that includes a phone number column, if the report is sorted ascending/descending while Playbooks is open, all other columns in the report change to match and the phone number column remains the same | |
| Manually enrolling a Task causes the Account to be enrolled instead | |
| Robots change order randomly when a user moves one robot to a different position; as a result, wrong records are enrolled into Plays. | |
| Emails Still Logging For A Deleted Playbooks User | |
| Paused Filter including 'Scheduled Calls' so unpausing accounts is not possible | |
| Records enrolled in Playbooks do not have a Contactability/NeuralScores. | |
| Reps cannot see Priority Scores on records that are ordered via custom sorts. | |
| The Playbooks Play Name field is not being populated on a custom object upon import to Playbooks via Robots. It is only populating once a Call or Email has been made to the record and the Task for that action is pushed to the CRM. | |
| Show/Hide Deleted Users | |
| Under Certain Conditions, records With Valid Phone Number Showing Time Zone Not Set on Initial Import | SL-1938 |
| Users are unable to send emails from their Gmail accounts when tracking is turned on - when they click on the Send button, it becomes greyed out and unresponsive, and the email is not delivered (stays in draft) | XL-2662 XL-2579 |
| Neural send emails will not schedule | SL-4486 |
| Track and Send Email Content Getting Cut Off from Outlook | SL-3370 |
| Add To Playbooks button is missing from Dynamics CRM view | INSIDESALES-40102 |
| SMS tasks do not group together as conversations | PB-3487 |
| Recurring Issue with False Email Notifications | SL-3350 |
| Unable to Send Auto Emails with Merge Fields to Accounts | SL-1934 |
| Calendaring Link Allowing Meetings to be Scheduled on the Weekend IF Opened on the Weekend | XL-1844 |
| Users cannot make dependent fields in Call Disposition sets 'required' | PB-3282 XL-2462 |
| Call tasks not linking to records that are converted during the call | SL-1935 |
| Calendar does not allow scheduling meetings during weekends. | INSIDESALES-8479 |
| "Is at most" operator for date field is not inclusive. | INSIDESALES-34 |
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