Overview

If you are using robots you might notice periodical API utilization spikes which might affect Playbooks performance in a negative way. In this case, you might want to request your API usage report to compare it against API usage for a normal day.

Information

Your CRM provides internal reporting to track API usage. For more information on tracking and managing API usage within your CRM, check out these articles from Salesforce and Microsoft Dynamics:

• Salesforce
  • API calls reports and limits FAQ
    
    
• Microsoft Dynamics
  • About API Management

In case you need a report for this API Usage, please contact your CRM Administrator for more information.