Overview

You are unable to skip steps in Plays. Your skip button does not show up.

Solution

Please clear cache & cookies and Site Data in your browser. This should allow Playbooks to request the proper permissions.

If the above does not solve the issue, proceed with the steps below.

NOTE: To proceed with the below steps, you will need to have the Manage Settings and Manage Permission Groups permissions or you will need to contact an administrator with these permissions.

• Check the user's Assigned Permissions Groups
• Check via Settings>Permission Groups the "Skip a Step" setting for the user's assigned permissions group. Make sure that it is toggled to ON position:

  

• Clear cache & cookies and Site Data in users' browser to allow Playbooks to request the updated permissions