Overview

<supportagent> This article is only for customers who are still on the old telephony, this DOES NOT apply for the customers with the new telephony-5K!

The option to submit Call Quality report was removed from 5K as Twilio would auto-detect problems and there is no need to submit these reports.

</supportagent>

You would like to download and review the Call Quality (CQ) reports of your sales reps. You want to know how to get this data, and if there is a way to get it yourself, without engaging customer support agents.

Solution

Customers cannot access call quality data and export reports on their own. You can raise a support request for help with this.

<supportagent>

You have to have access to the db, please see Databases

You need access to the "call_quality" schemas:

Once you identify the schema to log into (depending on the POD), run the following query:

select *
from phone_call

You can further filter your results by adding org_id and user_id (which you can get from the provision ui)

</supportagent>