What do the default call dispositions mean?

Overview

You want to know what the default call dispositions mean. For example, you may have a report measuring Correct Contact rate, and you want to know what gauges "Correct Contact".

Information

Call dispositions are selected by representatives making calls. At the end of each call, representatives may select one of the following options:

• Contact – Reached someone (gate keeper or receptionist) but not the desired prospect
• Correct Contact– Reached the desired individual
• Wrong Number – Call is going to the wrong person or company entirely
• Disconnected Number– Message played that the number is no longer in service
• No Answer– Prospect didn’t answer but no voicemail was left
• Left Voicemail– Voicemail was left (either custom or pre-recorded)