Overview
If you are an Admin or a Manager you might want to get a list of Agent numbers used by your Agents (agent leg numbers).
Solution
You can get a list of Agent Numbers by running the Export Users report:
- Log in to the Manager App.
- Navigate to the Teams tab.
- Click on the Export Users link on the bottom right side of the page.
Currently, these columns are available in the user export. You are looking for the column AgentNumber:
- LastName
- FirstName
- TeamName
- InboundNumber
- AgentNumber
- IDM-GUID
- Connected
- CallRecordingDefaultRule
- CallRecordingRuleSet
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