Team Is Missing in the Reports Filter

Overview

You are trying to view your team's activities in Reports in Playbooks and your team or any of its members are not showing up as an option to select.

Solution

This issue may be caused by a backend error that happened during the team creation. To resolve it, do the following:

1. Create a new team.
2. Move users from the existing team to the new one.
3. Important: Share plays, which were shared with the existing team, with the new team that you have created.
4. Now you can delete the existing team.
   Please note that the users' current play progress and previous calls/emails done will not be erased and you are not deleting the users themselves. However, deleting a team and creating a new one will remove the reporting information for the previous team.

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