Can We Add Caller ID Field to Reports in CRM?

Overview

You may want to add the Caller ID field to your reports in Salesforce to see which calling number was used for each call (e.g., agent phone, local presences, custom number).

Information

Unfortunately, the feature to add the Caller ID field to your CRM is currently not available in Playbooks. You can request it as an enhancement for future releases by submitting a support request.

For more information about custom fields that can be added to Salesforce, refer to the article Custom Fields in Salesforce and Data Synchronization.