Message: "Sorry you're having trouble. Your message has been sent. Please try again later. Goodbye" When Placing Calls

Overview

You or your rep is trying to make outbound calls from Playbooks, but the call is not connected and the following message is played:

Sorry you're having trouble. Your message has been sent. Please try again later. Goodbye 

Solution

Please try adding the Playbooks number (the number from which Playbooks calls your Agent number; usually, it is 12013450841) as a contact to your softphone or cell phone, which is being used as agent number. Also, you can check the Playbooks number in Incoming/Blocked call logs on your phone.
Alternatively, you can ask your carrier to allow incoming calls from the Playbooks number (let them know the time and date of the call attempt to identify the phone number).

As a workaround, you can try using another cell phone as your Agent Number to make calls from Playbooks.