Alexandr-Oliynyk
- Total activity 430
- Last activity
- Member since
- Following 0 users
- Followed by 2 users
- Votes 4
- Subscriptions 214
Articles
Recent activity by Alexandr-Oliynyk-
User Is Unavailable for Inbound Calls
Overview Users may be unavailable for incoming calls or no inbound calls are coming to them while being available in Playbooks. Also, the following message can be displayed:Currently unavailable fo...
-
How to Flag a Contact as Do Not Call in Playbooks?
Overview Some of your prospects may request to not call them, and you would like to know how to mark a contact in Playbooks as 'Do Not Call'. Information You need to mark the 'Do Not Call' checkbox...
-
How to Download a List of Local Presence (LP) Numbers?
Overview You may want to retrieve a list of numbers that are used for your company during outbound calls (when the Local Presence option is selected as a Caller ID). Information Submit a request to...
-
Why Is the Playbooks Play Status, Name, or Another CRM Field Value Missing In the Filter for a Robot?
Overview: You do not see one of the fields from your CRM (e.g., Playbooks Play Name or Play Status Field) when editing or creating a robot, it is not available in the CRM Field Value filter drop do...
-
Inbound Calls Not Tracking in Playbooks
Overview Your inbound calls are not recorded and the call time is not logged in Playbooks and CRM. Also, you do not receive notifications about inbound calls in Playbooks, calls only go to your pho...
-
How would I create a Play?
Overview You would like to know how to build out a Play. Please follow the steps below to be able to build new Plays in Playbooks. Solution You must have the Manage Plays permission to be able t...
-
Requesting Additional Licenses for Playbooks
Overview You may need to have more licenses added to your account to be able to add more representatives to your team or to create a test account. Information Please reach out to your Account Manag...
-
Error: "This email recently bounced back, please try another email" When Trying to Send Email to User with Valid Email Address
Overview You have sent an email to a prospect which was rejected by the recipient's server (e.g., the attachment was too large) and, as a result, the email address was added to the bounce list by m...
-
Cannot Read Entire Note In Playbooks
Overview You may notice that notes (added to accounts under the Activities tab) that are longer than two lines get truncated and only part of the note is displayed; as a result, you cannot read the...
-
Is it Possible to Sync Emails From Playbooks to Salesforce as a Task Object Instead of a Message Object?
Overview You may notice that emails that are sent via Playbooks are synced to Salesforce as a Message object and want to know if emails can be synced as a Task object instead (with Type = Email). ...