Abdullah Tarawneh
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Activity overview
Latest activity by Abdullah Tarawneh-
Abdullah Tarawneh created an article,
Setting Local Time for People and Account records without phone numbers or with incorrectly auto-detected timezones
Overview Usually, the time zone of a record is detected from the phone number attached to that record, but records without a phone number will not have a time zone attached. This can be a problem w...
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Abdullah Tarawneh created an article,
Error: "Unable to log in: The user can't be found" when trying to log in
Overview You cannot log in to the Playbooks extension or the Playbooks Manager app. You are using Email to log in to Playbooks, but you receive the following error: Unable to log in: the user can'...
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Abdullah Tarawneh created an article,
Merge field not appearing in drop-down
Overview You are trying to use a merge field, but you cannot find it. The merge field is not appearing in the drop-down choices nor from the magnifying glass. Solution Ensure that the merge field w...
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Abdullah Tarawneh created an article,
Troubleshooting Article - Merge Field Issues
Overview This article explains how to correctly troubleshoot issues related to Merge Fields in Playbooks' emails. Some of the common symptoms related to this topic are: Merge field is not appearin...
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Abdullah Tarawneh created an article,
Calls disconnect and fail when phone numbers that start with 0 are dialed while Calling Territories are enabled
Overview You have enabled Calling Territories. Phone numbers starting with exit codes (such as 0) do not work anymore for phone calls. When dialing out, the call seems disconnected. Solution This i...
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Abdullah Tarawneh created an article,
Automatic time zone detection fails for phone call tasks
Overview Automatic time zone detection does not work. Many or all of your phone call tasks don't include the time zone. You cannot sort your tasks by timezone because of this. Solution This issue h...
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Abdullah Tarawneh created an article,
What do the different results mean on inbound call reports?
Overview You want to know what the different inbound call results mean. For example, you may see "Caller Hung Up" for an inbound call report and you want to know if the representative hung up befor...
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Abdullah Tarawneh created an article,
What do the default call dispositions mean?
Overview You want to know what the default call dispositions mean. For example, you may have a report measuring Correct Contact rate, and you want to know what gauges "Correct Contact". Information...
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Abdullah Tarawneh created an article,
What does the number mean next to a notification icon?
Overview You would like to understand the notification feature better. For example, you see an envelope icon with a number 3 next to it. You know that the envelope icon means that the customer has ...
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Abdullah Tarawneh created an article,
Will Records Deleted from Playbooks Be Included in CRM Reports?
Overview You have deleted some records from Playbooks, or thinking about deleting some records that you currently have in Playbooks as part of a general cleanup, and you are wondering if you will s...