Calls
- Understanding Call Disconnection Data in Your System
- Cannot Create Call Recordings API Key
- Viewing Colleague's Scheduled Tasks
- Different types of phone numbers in Playbook
- Troubleshooting Article - Cannot Download Call Recordings
- Good Number Marked As Bad Number by Playbooks
- Cannot Reach the Call Paths
- Handling Call Recording API Keys
- Troubleshooting Article - Click-to-Call or Click-to-Email Features Do Not Work
- Message: "Sorry you're having trouble. Your message has been sent. Please try again later. Goodbye" When Placing Calls
- Can We Send Ad Hoc SMS to Prospects Outside of Play?
- Overview of Call Paths
- Phones and Emails Not Hyperlinked or Not Working with Playbooks While Located in a Single Field in Salesforce
- Troubleshooting Article - Local Presence Not Working
- Is the Local Presence Available for Australia?
- Troubleshooting Article - Issues Dispositioning a Call
- Ending the call on Playbooks is also ending the call on my phone
- "Unable to disconnect agent leg. Please try to hangup from your device manually to continue" error
- Calling Preferences Overview - Phone and Computer-Based Calling
- Error: "The record you were editing was modified by Integration User during your edit session" After Dispositioning a Call and Syncing to SF
- Calls In Playbooks Overview
- Transferred Calls Are Not Connecting to Reps
- Can We Use Same Direct Inbound Numbers in UAT and Production Environments?
- Enter a Direct Dial Phone Number or Your Own Conference Call Number when Scheduling a Meeting and Add Notes into Invites
- Inbound Calls Are Not Coming Through Playbooks and Not Being Logged in CRM
- Your Cell Phone is Ringing Instead of Softphone When Making Calls in Playbooks
- Calls Connecting to Cell Phone while Computer Based Calling is Selected
- User Cannot Dial Out - Error: "Failed to start call"
- Calls do not Sync to CRM - Task Sync Report ERROR "Invalid Cross Reference ID"
- Calls Made Yesterday are Showing as Made Today in CRM