Overview

If one of your contacts from a play wished to be unsubscribed you might want to know how to remove such contacts. Or,  you wish to manually disconnect a contact to make false email notifications stop.

Solution

You can remove the record from the Play by following the steps in the Playbooks extension:

1. Open an existing People, Account, or Task record.
2. Click the Play name field.
3. Click Remove from Play.
4. Click CONTINUE.
5. Select a new Play and click SAVE.
   -OR-
   Optionally, leave the prospect unenrolled.

You can entirely remove the contact from Playbooks by following the steps in the Playbooks extension:

1. Go to Menu > People.
2. Search for the record you want to remove.
3. Select the checkbox for the record.
4. Click the ACTIONS drop-down menu.
5. Select Delete People.
6. Click CONFIRM.