Overview You are trying to add a new recorded message that can be played as a pre-recorded voicemail message while making calls in Playbooks. Or, you have just completed a call, and now you want to le...
Overview You are using the LocalPresence feature to set your caller ID to a local area code when calling your clients. However, your clients tell you that when you call their phone a warning labels yo...
Overview You are trying to place an outbound call, but are unable to do so. The system is flagging the call as a restricted country call. You receive an error message saying “Playbooks does not allow ...
Overview You can't record a message to use for pre-recorded voice messages. Playbooks is not ringing your agent number to record the message. Solution Your agent leg is stuck in a phone call and needs...
Overview You are experiencing some troubles with inbound calls. You've missed some calls because the phones are not ringing. Also, you are unable to view the inbound call in Playbooks when it happens,...
Overview You might have made a few calls but only some or no calls are being registered on your Playbooks personal dashboard. Solution Calls might not be registered because connection to CRM has not b...
Overview You have been trying to update your guest phone numbers to get them added to Playbook. After making one call, you tried to sync the number, but it has not been added properly to Playbooks. Th...
Overview You may want to change how long the pop-up to accept incoming calls is displayed for agents and want to know how to do it? Information Currently, you cannot change the time for how long the p...
Overview You want to use the Call Monitoring feature in the Playbooks Manager Application to listen in on live calls that your representatives are making. However, when you try to listen to live calls...
Overview While in the in call log, you want to filter picklist values like you do in picklists for Powerdialer. The idea is to pull all values in a picklist with Playbooks, instead of looking at the a...